Frequently Asked Questions
I need a replacement pump, how do I know if my pump is Imperial or Metric?
Click here to view our guide to Imperial and Metric pumps.
How do I upload pictures to Technical Support?
Click here for our new contact form
I have a spa bath and a jet or nozzle has
broken, where can I get a replacement?
Click here to see if our replacement
Europa jet will work for you.
My whirlpool system draws water to the pump
through the waste and the pump keeps surging or hunting and/or the
water keeps draining from the bath. What can I do?
here to see if the following solution will work for you.
Do I need an extra large bath for a Whirlpool? - No, a majority of our whirlpools are fitted to ordinary baths.
What is a whirlpool? - A whirlpool is made by installing
venturi jets into the side of a bath through which water is re-circulated
using a powerful pump. The process of pumping water through these venturi
causes air to be mixed with the water creating a strong turbulence in
the bath. The amount of air can be regulated by turning an "Air"
Control on the rim of the bath, enabling the turbulence of the water to
be controlled from a gentle to a vigorous massage.
What is a Jacuzzi? - Jacuzzi is probably the oldest
and best known whirlpool Tradename - rather like Hoover is to vacuum cleaners.
Can a whirlpool be fitted to any bath? - Our Whirlpool
systems can be fitted to any size, colour or shape of bath whether it
be Acrylic, Steel or Cast Iron! Simply choose your bathroom suite and
then choose a Pegasus Whirlpool System from our online store to go with it.
What is pneumatic switching? - Pneumatic switching
is a means of remotely operating the on/off switch by means of a puff
of air from a bellows incorporated into the on/off control on the bath.
Do I need an 'In line Heater' to keep the bath water
warm? - Not really, the friction of the water being forced through
the pump has a warming effect, In addition the air which is introduced
into the venturi is drawn in from around the bath and is therefore warm.
As with a normal bath your bath water will gradually become cooler, but
as with an ordinary bath all you have to do is to turn on the hot tap
for a few moments to restore the temperature!
Are there any medical benefits associated with whirlpool? - A whirlpool is fun and relaxing in addition we have received may letters
from customers who have found that their whirlpool has helped with stress,
strains, aches and pains, rheumatism & arthritis, circulation &
migraines. A word of caution - a whirlpool is not a magic cure-all and
it won't give the same benefits for everyone. If you suffer from an ailment
you should seek advice from your doctor about any benefit that hydro-massage
How much does a whirlpool cost to run? - A pump
on a domestic whirlpool system is normally rated at about 4 amps, 0.37Kw
and depending on the cost of a unit of electricity will therefore cost
around 3 pence per hour to run. This can be offset against the savings
on hot water - The hydro-massage action of a whirlpool breaks down the
film of cool water which normally insulates the body in a hot bath, therefore
with a whirlpool bath the initial temperature does not need to be as high
as an ordinary bath!
What is meant by `Pump Protection'? - Pump protection
is a device which if it senses the presence of water in the pump allows
the pump to be run. Running the pump without water in it could cause it
to overheat and damage the pump seals.
What is a `Water Level Cut Out'? - A `Water Level
Cut Out' is similar to Pump Protection but will ensure that there is a
pre-determined amount of water in the bath before the pump is allowed
Will my whirlpool need regular servicing? - Not
really, except for the pump your whirlpool system contains no moving parts.
The pump & motor contain high temperature seals designed to last for
many hours of continuous running, as your pump will only be operating
for regular short bursts of half an hour or so, it will be relatively
under-utilised and should give many years of good service.
How do I clean a whirlpool bath? - Because a whirlpool
re-circulates water from within the bath it is very easy to periodically
add a specially formulated cleanser to a bath full of water and re-circulate
it through the whole system. Cleansers can be purchased from our online store.
Can I use Aromatherapy oils in a whirlpool bath? - .The air and water action of a whirlpool bath is one of the most effective
means of releasing the true potential of essential oils to work on both
the mind and body. In addition a whirlpool bath continually re-circulates
the bath water ensuring even distribution of any essential oils added
to the bath promoting absorption. inhalation and relaxation. Click
here for further information on aromatherapy bath oils.
What is the difference between a whirlpool and a spa? - There are two main differences - Action and Cleaning: A whirlpool is
Air and Water pumped through jets installed into the sides of the bath
whereas a spa system is simply air blown through holes in the bottom of
a bath. A whirlpool system can be thouroughly cleansed by re-circulating
a cleansing solution through it. A spa or air bath can normally only be
cleansed by filling the bottom of the bath with a sterilising solution
and leaving it to soak.
Does a whirlpool involve any extra plumbing work? - A plumber installing a bath fitted with our whirlpool system will fit
the bath as he would a normal bath. After fitting the bath, all that is
necessary is for the electrical connection from the pump to the 13 amp
ring main to be made by a qualified electrician. A whirlpool system does
not require any additional plumbing .
Do I need a special electrical supply? - The pump
is supplied pre-wired to a pneumatic switch box. Your electrician then
has to make a connection from the switch box to the R.C.C.B. and from
there into a convenient point on the 13 amp ring main in your house. This
takes about one hour and should cost around £35.00 plus VAT
Can I use ordinary bubble bath in a whirlpool bath? - A whirlpool bath is like an automatic (body) washing machine - it needs
low foaming bubble baths. You can use ordinary bubble baths if you only
use a minute drop - any more and you may float out of the bath on a sea
of foam! Please click here for details of
our Low foaming aromatherapy bath oils
Can I have jets positioned to massage my back? - With certain limitations, we are able to position your jets and controls
wherever you wish on the bath. When back jets are requested we prefer
to position a jet either side of the spine rather than one directly onto
the spine. Advice we have received from members of the medical profession
indicates that long term exposure to a single jet directly onto the spine
could cause bruising to the spinal cord.
How can I ensure that I get the best possible advice? - There are many different styles and makes of baths on the market and
bath manufacturers are constantly improving their products. We regularly
fit to in excess of 150 different types of bath. Feel free to ring us
for advice on fitting positions to a certain type of bath, or even for
advice on a type of bath for certain fitting positions! Either way you
can depend on us for the most up to date advice.
Can I still have a whirlpool fitted if I am having
a wooden panel on my bath? - Due to the extremely slim design of our
Venturi, we are in most cases able to install our whirlpool systems into
a bath with wooden panels. If in doubt - please contact us. Email: firstname.lastname@example.org
What sort of guarantee do we get with our whirlpool
system? - When we supply a bath fitted with a whirlpool system it
is covered by our comprehensive two year parts and labour guarantee. At
the end of the initial two year period you can if you wish extend your
guarantee for a further three years.
Could our existing bath be converted to a Whirlpool
bath? - Most probably Yes, As long as access can be got to one side
of the bath and there are no obstructions in the way of the pump or pipework.
Conversion normally takes less than a day and is done without the need
to remove your bath. for details on pricing and options Click here.
If your question has not been answered please feel free
to contact us via E-Mail or by calling 01633 244555